Training Doyens

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how to formulate workplace conflict resolution strategies that will lead to positive outcomes. Our upcoming webinar discusses strategies for dealing with difficult people and situations that lead to positive outcomes both for the people involved and the organization. The webinar covers the following key areas: ·          Understand the iceberg concept of conflict – what’s above and below the water line ·          Define five conflict management styles and match each style to different conflict situations ·          Learn how to keep your cool and react in a professional manner in the heat of the moment LEARNING OBJECTIVES The focus of this webinar is conflict management at workplace, and strategies for dealing with difficult people a...

OVERVIEW Time is Money.  There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken for conflict management at workplace . Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people. When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc). For the US alone, that translates to 385 million working days spent every year as a result of workplace conflict. It is also a major...

OVERVIEW Have you ever reached the point where you just want to throw your hands up and yell, “What’s wrong with these people?” Our upcoming webinar discusses how to deal with difficult people at work and how to overcome the communication disjunctions that fuel the frustration fires. The webinar covers the following key areas: ·          Dealing with the Eeyore of your team (naysayers) ·          How to persuade without manipulation ·          How to use the Socratic method for a paradigm shift LEARNING OBJECTIVES How to work with difficult coworkers and still get something done. WHO WILL BENEFIT Leaders Administrative professionals Teachers Anyone in an office environment Parents SPEAKER   With more than 20 years of experience in the corporate/techworld, Mélanie has learned hands-on the importance of clear, conci...

OVERVIEW Often, when dealing with difficult people , we forget that we may actually be the difficult person in their eyes. This webinar will help you better identify, assess, and resolve most conflicts. WHY SHOULD YOU ATTEND Have you ever reached the point where you just want to throw your hands up and yell, “What’s wrong with these people?” This webinar will answer that question and tell you how to deal with difficult people at work and how to overcome the communication disjunctions that fuel the frustration fires. AREAS COVERED Is it them or you? How understanding the four basic personality types will help you defuse most disagreements What is the “rational” switch and how can you flip it? Dealing with the Eeyore of your team (naysayers) Dealing with the divas of your team How to persuade without manipulation How to use the Socratic method for a paradigm shift LEARNING OBJECTIVES How to work with difficult coworkers and still...