Training Doyens

OVERVIEW The Federal Reserve Bank’s report, Strategies for Improving theU.S. Payment Systemand industry analysts are recommending a new US paymentssystem. They are suggesting a system modeled on the one implemented in the United Kingdom. This would have an interesting effect on the Federal Reserve, the National Automated Clearing House (NACHA), The Clearing House (TCH), and U.S. payments in general. WHY SHOULD YOU ATTEND There are many masters to serve and many ‘cooks in the kitchen’; how will they all come together (or not) to decide on where faster payments are headed. The U.K. experience will illustrate the similarities and differences between the two payments environments and shed light on why the U.K. Faster Payments System (FPS) was successful. The Federal Reserve, NACHA, the Clearing House, and the large banks will all have a position and an agenda. ach payment services AREAS COVERED United Kingdom Faster Payments Service (FPS) The U.K. Payment System befo...

OVERVIEW Financial institution Retail Centers and Call Centers are oftenfaced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources. This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service. WHY SHOULD YOU ATTEND Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the lo...

OVERVIEW With the movement from paper to electronic and the issues that arise from those actions plus the non-bank payment channels getting into the fray; more and more your plans and polices to combat payment theft and related fraud need to be strengthened. There are red flags to watch for and prevention methods to put in place to have the best practices for GRC. The role of the compliance officer is changing because banks arestruggling to serve many masters ; some with like goals and others with contradictory ones. Regulators, corporate clients, Board of Directors, and shareholders are pulling in their own directions. Fraud in some payment types are declining while others are picking up that slack. ACH, CHIPS, and Fedwire payments are taking the place of B2B checks but there exists compliance and fraud issues in all of them. WHY SHOULD YOU ATTEND The B2B payments industry in the US is struggling with an identity crisis. Regulatory authorities  are demanding that the pay...

OVERVIEW According to the NACHA Operating Rules, the ACH Return process with current timeframes will remain the way it has been even though we are in the midst of the three-phase implementation of Same Day ACH. With the new Same Day ACH landscape, the additional processing windows “can” change the way Returns are processed (if the RDFI chooses to utilize this feature) to receive faster settlement on the returns without being subjected to the Same Day fee. The ACH Return process and timeframes according to the Rules will remain the same.  However, in the implementation phases of Same Day ACH, with the new Same Day ACH landscape and additional processing windows can change the way you process your Returns (if you choose to).  Faster settlement on your returns without having to pay a Same Day fee. Real-life examples will be used to help identify details on doing the Return Entries – on the Same Day (Same Day Returns are NOT a requirement). NACHA Operating Rules Complian...

OVERVIEW Processing Federal Government ACH payments follow different Rules for certain processes such as the banks liability when a deceased person is receiving federal government benefit payments. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle processing each one (there IS a difference!). Examples used throughout the session will apply the processes and guidelines discussed to help bring the details to real-life scenarios. This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when han...

OVERVIEW The NACHA Operating Rules have specifics foryou to follow when doing Stop Payments and returning Unauthorized ACH Entries.  This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s).  Key points illustrated by the trainer in the program using case studies and examples that ACH operations staff deal with every day will assist customer service, front-line staff and identify details for operations staff. This 90-minute information-filled session covers everything you need to know about Stop Payments and doing Extended Return Entries (a.k.a. Unauthorized Returns, Authorization Revoked and Improper Entries) When should you use a Stop Payment form, when to use a WSUD (Written Statement of Unauthorized Debit) – and what needs to be on that form will be covered in this session. Relying on the SEC Code when doing Returns is a big deal and will be addr...