Training Doyens

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how to formulate workplace conflict resolution strategies that will lead to positive outcomes. Our upcoming webinar discusses strategies for dealing with difficult people and situations that lead to positive outcomes both for the people involved and the organization. The webinar covers the following key areas: ·          Understand the iceberg concept of conflict – what’s above and below the water line ·          Define five conflict management styles and match each style to different conflict situations ·          Learn how to keep your cool and react in a professional manner in the heat of the moment LEARNING OBJECTIVES The focus of this webinar is conflict management at workplace, and strategies for dealing with difficult people a...

OVERVIEW Time is Money.  There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken for conflict management at workplace . Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people. When CPP Inc commissioned a study on workplace conflict, they found that that an overwhelming majority (85%) of employees at all levels experience conflict to some degree. Furthermore, they found on average, each employee spends 2.1 hours every week – approximately one day a month – dealing with conflict in some way (being involved in a disagreement, managing a conflict between co-workers, etc). For the US alone, that translates to 385 million working days spent every year as a result of workplace conflict. It is also a major...