Training Doyens

Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. Our upcoming webinar discusses strategies and steps to identify the different types of difficult people and manage them, and the most common mistakes to avoid. The webinar covers the following key areas: ·          Steps to handle the different types of difficult people ·          How to identify the different types of difficult people ·          Strategies for managing stress in the workplace LEARNING OBJECTIVES • Steps to handle the different types of difficult people • How to identify the different types of difficult people • Strategies for managing stress in the workplace WHO WILL BENEFIT • HR Managers • Supervisors • Senior Management • Sales and Marketing • Leadership • Employee Relationship Manager • Staffing Manage...

OVERVIEW Difficult people are everywhere • Their numbers are small but their impact is large • They exhibit habitual behavior that affects most people in a negative way The important skills you need are identifying the types of difficult people and managing them effectively. WHY SHOULD YOU ATTEND When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work. AREAS COVERED What do you do when you encounter a difficult person? This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them. ...