Training Doyens

OVERVIEW "The difficult people we encounter can be our greatest teachers." -- Eileen Anglin Difficult people are found in every walk of life. They come in many forms. Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to deal with difficult people effectively. Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you, is the first step. From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc. in the right situation is key to creating positive change. WHY SHOULD YOU ATTEND Let’s be honest here … you probably have people in your life ... that, if they would just go away!… your life would be easier? Interact...

OVERVIEW This highly interactive leadership training offers you an array of practical tools to manage your time and difficult people, and delegate effectively while getting everything else done that you need in order to manage effectively. You’ll learn practical techniques for planning, prioritizing, delegating and managing everyone effectively, enhancing your overall team performance! WHY SHOULD YOU ATTEND By attending, you will understand: • Time management strategies for workplace • How to deal with difficult people • How to actively listen, provide constructive feedback, resolve conflicts and coach • How to do everything else you need to do to manage effectively Are you feeling a bit overwhelmed when it comes to managing your time? Could you use some help dealing with “difficult” people, while still managing everyone else well? Would you like to brush up on your communication skills, and coach your people to perform even more effectively? If you answe...