Training Doyens

OVERVIEW Difficult people are everywhere • Their numbers are small but their impact is large • They exhibit habitual behavior that affects most people in a negative way The important skills you need are identifying the types of difficult people and managing them effectively . WHY SHOULD YOU ATTEND When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work. AREAS COVERED What do you do when you encounter a difficult person? This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them. It is ...

In the U.S. one in every five adults deals with  mental health issues . Being surrounded by a lot of social stigma, mental health is often a subject that is vastly ignored or suppressed. While many organizations have started focussing on the well-being of their employees, what they offer mostly are packages that benefit the physical wellbeing. According to the reports of Kaiser Family Foundation 82% of companies, having more than 200 employees, offer health based programs like weight management and smoking cessation, without much emphasis on mental wellness in the workplace. The stigma around mental health is widespread and according to the Mental Health Foundation, 90% of people having mental health issues have revealed that this stigma affects them negatively. Many employers are still hesitant about starting the mental health conversation in the workplace, and those willing to take the initiative are deterred by the reluctance on the part of the employees. It is true...