Training Doyens

Interactionwith people includes dealing with different personality styles, temperamentsand situations. However, being a service provider you need to satisfy your customers, whether they are difficult or not. Join our new webinar to learn the tips and techniques of dealing with difficult customers. WHY SHOULD YOU ATTEND Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction. Working With Difficult Customers AREAS COVERED Maintaining control in difficult customer situations Recognizing customer anger Maintaining an appropriate demeanor Setting boundaries Keeping expectations realistic Effective listening skills Structuring messages for pr...