Training Doyens

No matter how hard you work to optimize your products and services, you are bound to encounter some unhappy customers, c omplaining about your work. However, for succeeding in this competitive era, it’s extremely important that your employees are skilled enough to handling customer complaints and work towards customer satisfaction. A complaint often helps an organization to learn about the shortcomings of its products and services and provides an opportunity to make improvements. Handling customer complaints through phone, email, or in-person, requires a set of skills and strategies, which, if applied properly, can get you  happy  customers. Also, the customers are likely to share their experience regarding their complaints with their colleagues, friends or in social media. A happy customer would help you in boosting your reputation. Be it a small company or a large corporation, there is usually a dedicated team of customer service agents or support staff to handle custo...

OVERVIEW When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with.  Difficult or not, your customers are still your customers – and as a service provider, it is your job to meet their needs. That’s why everyone who works in customer service need to know and be able to apply strategies to effectively deal with difficult customers.   Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable - but it does require taking steps to ensure customer needs are met. This isn’t a “the customer is always right” kind of training – because customers are not always right. Neither are you! Everyone is wron...

OVERVIEW When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with.  Difficult or not, your customers are still your customers – and as a service provider, it is your job to meet their needs. That’s why everyone who works in customer service need to know and be able to apply strategies to effectively deal with difficult customers.  Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable - but it does require taking steps to ensure customer needs are met. This isn’t a “the customer is always right” kind of training – because customers are not always right. Neither are you! Everyone is wrong...