Training Doyens

OVERVIEW With the movement from paper to electronic and the issues that arise from those actions plus the non-bank payment channels getting into the fray; more and more your plans and polices to combat payment theft and related fraud need to be strengthened. There are red flags to watch for and prevention methods to put in place to have the best practices for GRC. The role of the compliance officer is changing because banks arestruggling to serve many masters ; some with like goals and others with contradictory ones. Regulators, corporate clients, Board of Directors, and shareholders are pulling in their own directions. Fraud in some payment types are declining while others are picking up that slack. ACH, CHIPS, and Fedwire payments are taking the place of B2B checks but there exists compliance and fraud issues in all of them. WHY SHOULD YOU ATTEND The B2B payments industry in the US is struggling with an identity crisis. Regulatory authorities  are demanding that the pay...

OVERVIEW The NACHA Operating Rules have specifics foryou to follow when doing Stop Payments and returning Unauthorized ACH Entries.  This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s).  Key points illustrated by the trainer in the program using case studies and examples that ACH operations staff deal with every day will assist customer service, front-line staff and identify details for operations staff. This 90-minute information-filled session covers everything you need to know about Stop Payments and doing Extended Return Entries (a.k.a. Unauthorized Returns, Authorization Revoked and Improper Entries) When should you use a Stop Payment form, when to use a WSUD (Written Statement of Unauthorized Debit) – and what needs to be on that form will be covered in this session. Relying on the SEC Code when doing Returns is a big deal and will be addr...