Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction
OVERVIEW A ‘Strategy of Pre-eminence’ and understanding what ‘Moments of Truth” are, gets this session underway. When you learn the actual $ dollar value of one of your customers, gained or lost, you may start looking at training in customer service in a better light. We will look at three key customer complaint and resolution questions everyone needs to know: What causes customers to leave? Why do customers complain? What do customers really want? WHY SHOULD YOU ATTEND When you consistently satisfy your customers’ expectations, you will create lifetime loyalty. Do you know what their expectations are? This webinar answers that for you, and then you will develop your own list to train toward. As one of my examples will demonstrate that comes from a very well-known international retail company under Raving Fans: “Your First Chance May Be Your Last Chance” Bonus: Learn the best questions to ask anyone anytime How to ensure the educati...