CAPA: Corrective and Preventive Actions and Non-Conformance
OVERVIEW If you only fix the symptoms – what you see on the surface – the problem will almost certainly happen again, which will lead you to fix it, again, and again, and again. If, instead, you look deeper to figure out why the non-conformance is occurring, you can fix the underlying systems and processes that caused it. WHY SHOULD YOU ATTEND When you have a non-conformance in the laboratory, how do you approach it? Do you jump in and start treating the symptoms? Do you stop to consider whether there's actually a deeper problem that needs your attention? Learn the root cause analysis steps to determine the origin of a problem. You will learn about a specific set of steps, along with root cause analysis tools and techniques, to find the primary cause of the problem, so that you can: Determine what happened Determine why it happened Figure out what to do to reduce the likelihood that it will happen again AREAS COVERED Defining the prob...