Training Doyens

OVERVIEW How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Dealing with Difficult People course underscores the importance of self-awareness in developing sensitivity to and better communication with others. WHY SHOULD YOU ATTEND Would you benefit by understanding how to even more effectively motivate and direct the people you rely on? Would you like to be better at delegating? How about an opportunity to understand how to turn difficult people and poor performers into team players? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us...

Conflict, disagreement and difficult people cannot be avoided but dealing with them strategically could help you get positive outcomes. I’m delighted to invite you for our upcoming webinar where Marcia Zidle discusses how to recognize difficult people and situations, and what are the different conflict management styles.    The webinar provides a clear and deep understanding about: ·          The top six causes of conflict and which one produces the most problems ·          The iceberg concept of conflict – what’s above and below the water line ·          The language of positive communication to reduce negative emotions, especially anger LEARNING OBJECTIVES The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes....

OVERVIEW Resolving workplace conflict is a skill that is useful in many ways, whether you are a manager or a co-worker. ArLyne discusses the various reasons for a workplace conflict and ways to resolve it. The webinar provides a clear and deep understanding about: ·          Descriptions of Alternative Dispute Resolution (ADR) ·          Age and generational differences ·          Distant teams conflict LEARNING OBJECTIVES Workplace conflict is frequent and natural. Some are resolved easily by the parties involved. Most disagreements can be resolved through careful mediation with a qualified mediator. WHO WILL BENEFIT Although this course will be beneficial for everyone to learn about the reasons for conflict and ways to resolve it – it is especially important for management at all levels and HR professionals. SPEAKER   ArLyne Di...

OVERVIEW Conflict is an inevitable part of life.  No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive!It diverts energy from more im¬portant ac-tivities and issues; it po¬larizes people and re¬duces co¬op¬eration; and it can produce irresponsi¬ble be¬havior. And conflict can be construc-tive!It opens up and improves commu¬nication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and prob¬lem so¬lutions.  The ability to handle conflict and difficult situations is agreat leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away f...

OVERVIEW How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Dealing with Difficult Peoplecourse underscores the importance of self-awareness in developing sensitivity to and better communication with others. conflict in the workplace WHY SHOULD YOU ATTEND Would you benefit by understanding how to even more effectively motivate and direct the people you rely on? Would you like to be better at delegating? How about an opportunity to understand how to turn difficult people and poor performers into team players? If you answered “yes” to any of these questions, then come laugh, listen and lear...