Training Doyens

Getting and maintaining top performance in multiple categories in the organization means managers must have multiple focuses. Our upcoming webinar discusses how to use balanced scorecard to create better performance and how it measures a composite of all of the necessary elements of responsibility for a person, department, and organization. The webinar covers the following key areas: ·          The purpose and background of the balanced scorecard ·          Reviewing and summarizing the balanced scorecard performance measurement system ·          Using the balanced scorecard for bonus and compensation LEARNING OBJECTIVES We will discuss the importance of a balanced scorecard and how to use a balanced scorecard as a basis for a manager and executive bonus system. We will use an actual example highlighting the restaurant/hospitality industry. WHO WI...

OVERVIEW Using the balanced scorecard to create better performance is not a new approach.  However, not enough companies understand the importance of a balanced scorecard. This session will cover how to create a balanced scorecard. We will also cover the balanced scorecard performance measurement system including how to survey the key deliverables for success, how to measure them, how to set standards, and how to assign values to each. WHY SHOULD YOU ATTEND Organizations today have many performance requirements.  It is just not as simple as focusing on delivering more sales or keeping the department staffed. Getting and maintaining top performance in multiple categories means that managers must have multiple focuses. The goals of the organization including the rewards systems must be aligned with these “BALANCED” results.  If a balanced approach is not followed an employee may focus on one thing at the expense of another.  For example, a ...

OVERVIEW The balanced scorecard is not new. However, not enough companies understand the importance of balanced scorecard. This session will go cover how to create a balanced scorecard. We will cover how to survey the key deliverables for success, how to measure them, how to set standards, and how to assign values to each. WHY SHOULD YOU ATTEND Organizations today have many performance requirements. It is just not as simple as focusing on delivering more sales or keeping the department staffed. Getting and maintaining top performance in multiple categories means that managers must have multiple focuses. The goals of the organization including the rewards systems must be aligned with these “BALANCED” results. If a balanced approach is not followed an employee may focus on one thing at the expense of another. For example, a total focus on increased profits could result in a slide of customer service and customer loyalty. The balanced scorecard measures a composite of a...