Making Email Communications Effective: Skills, Etiquette and Rules of Thumb
OVERVIEW The way you write and respond to emails reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. Enhancing your credibility through written email communication requires developing a reader-centered style that compels the reader to take action. WHY SHOULD YOU ATTEND Communicating through email is fast and convenient and there are rules and etiquette that should be followed otherwise it may give a bad impression about the sender to the recipient. Writing effective business emails can help you build healthy business relations, eliminate email overload and boost your email productivity. Bad email writing reflects immediately on your abilities and will make you look worse than you really are. Sometimes people say things in email ...