Training Doyens

Dealing with difficult colleagues and clients requires that we be at our best in recognizing potential problems and circumventing them before they escalate. Our upcoming webinar discusses insights and techniques to improve emotional intelligence at work to manage difficult situations and people. The webinar covers the following key areas: Practice the best approach when dealing with a myriad of difficult client types Create and maintain a communication climate of support rather than defensiveness Explore win-win outcomes to deal with unreasonable client requests LEARNING OBJECTIVES To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence. Join us for...

To be effective, managers must have enough emotional intelligence to gain a good understanding of the people they are leading and managing. Our upcoming webinar discusses the components of emotional intelligence and what it takes to be the emotionally intelligent manager. The webinar covers the following key areas: ·          What is the importance of emotional intelligence and why one should know about it ·          Four clusters of emotional intelligence ·          Techniques for utilizing your emotional intelligence to manage even more effectively LEARNING OBJECTIVES Learn what is emotional intelligence and how it helps in enhancing the effectiveness as a manager. Also, learn about the components of emotional intelligence and what it takes to be the emotionally intelligent manager. WHO WILL BENEFIT CEO Senior Vice President Vice Presiden...

OVERVIEW To manage effectively, you need to engage your emotional intelligence just as much as you engage yourself cerebrally. Using both our brain and our “gut” allows us to take all human factors into account. WHY SHOULD YOU ATTEND Would you like to learn more about your emotional intelligence? Would understanding techniques you can use every time to manage more effectively using your emotional intelligence interests you? How about receiving a list of sample questions you can use to manage more effectively using your emotional intelligence? Is it worth 90 minutes of your time to learn effective management techniques using the components of emotional intelligence which can help you every day? If you answered “ YES ” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team mem...

OVERVIEW This, do not miss, webinar gets to the heart of what matters most in our daily interactions with colleagues, clients, family and friends.... emotion. We explore three areas that each participant brings to their interactions: Curiosity, Resilience, and Empathy. Curiosity, Resilience: Interested versus Interesting:  Revive the most important emotional skill to likability. Realize that money (business, goodwill) flows in the direction of biographical knowledge. Think your way to a happier life. Empathy: Gold Standard of Emotional Intelligence:  Incorporate the gold standard of emotional intelligence into your life. Like a rare commodity, this skill predominates in high-performers but is available to all. The research is compelling; emotional intelligence in business is fundamentalto effectiveness . Over my decades of teaching in the academic and corporate world I’ve seen first-hand how individuals prosper personally and professionally when given the chance t...