Hospitality in Healthcare: providing the best possible experience to the patients
Hospitality in Healthcare OVERVIEW When delivering healthcare the focus should be on the patient and providing the best value for the individual. Our upcoming webinar discusses the fundamentals of hospitality in healthcare and the techniques of managing patient expectations. The webinar covers the following key areas: · Learn how to provide excellent customer service · Understand the importance that core values have when treating patients and discover the role that your attitude plays · Learn positive phrasing when communicating with patients and the techniques of managing patient expectations LEARNING OBJECTIVES Creating a patient-centric experience means that you integrate communication and patient engagement to create the best possible experience. Great patient service begins and ends with how you train your emplo...