Training Doyens

Consumer Experience in the Banking Industry

OVERVIEW Bank Best Practices to Prevent Fraud is of more concern to banking leaders today than ever before.  This is driven by national media coverage, actual dollar losses, the attack on trust (which is key to customer relationships), and costs to allay customer concerns, changing regulatory environment, and changes in how fraud efforts are being organized.   Fraud is no longer just a “cottage industry”, it is moving to an industrial model where specialists steal data and sell it to others who organize high-volume attacks by multiple perpetrators.  Banks cannot combat the “Fraud Industry” with yesterday’s methods. There are reasons to believe that fraud losses are actually higher than recognized.  Some fraud losses are buried in card interchange fees.  A significant amount of fraud losses likely get reported in banks’ accounting as credit losses.  But they weren’t due to poor credit decisions; they were fraud scams from day-one.   ...

OVERVIEW Fraud is of more concern to banking leaders today than everbefore.   This is driven by national media coverage, actual dollar losses, the attack on trust (which is key to customer relationships), and costs to allay customer concerns, changing regulatory environment, and changes in how fraud efforts are being organized.   Fraud is no longer just a “cottage industry”, it is moving to an industrial model where specialists steal data and sell it to others who organize high-volume attacks by multiple perpetrators.  Banks cannot combat the “Fraud Industry” with yesterday’s methods. There are reasons to believe that fraud losses are actually higher than recognized.  Some fraud losses are buried in card interchange fees.  A significant amount of fraud losses likely get reported in banks’ accounting as credit losses.  But they weren’t due to poor credit decisions; they were fraud scams from day-one.   Software is widely installed to...

OVERVIEW Corporate interest in implementing automated solutions will not only streamline and optimize payment operations, but will also create new issuesof risk of which management and staff remain unaware.  Organizations are continually striving to address inefficiencies in financial supply chain processes. These firms are exploring innovative ways to leverage automation not only to contain costs from a tactical perspective, but also strategically to enhance control, improve visibility and manage spend. This effort will reduce the process cycle time and thereby reduce working capital requirements. Accounts Payable Automation is emerging as one of the key components of this financial supply chain strategy. Payment issues WHY SHOULD YOU ATTEND The payables landscape is being changed by emerging financial solutions that enable trading partners – buyers, suppliers, and banks – to seamlessly exchange transaction-related information as well as money. These changes have i...