Training Doyens

Dealing with difficult colleagues and clients requires that we be at our best in recognizing potential problems and circumventing them before they escalate. Our upcoming webinar discusses insights and techniques to improve emotional intelligence at work to manage difficult situations and people. The webinar covers the following key areas: Practice the best approach when dealing with a myriad of difficult client types Create and maintain a communication climate of support rather than defensiveness Explore win-win outcomes to deal with unreasonable client requests LEARNING OBJECTIVES To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence. Join us for...

OVERVIEW This highly regarded emotional intelligence training uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss the importance of emotional intelligence, how to deal with difficult people at work, and approaches that lead to improved outcomes. Our responses to difficult colleagues and clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviors in order to understand them and move ahead with supportive professionalism. Client (internal and external) negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on...