How to Deal with Difficult People – Techniques to Reduce Conflict and Stress
OVERVIEW "The difficult people we encounter can be our greatest teachers." -- Eileen Anglin Difficult people are found in every walk of life. They come in many forms. Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to deal with difficult people effectively. Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you, is the first step. From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc. in the right situation is key to creating positive change. WHY SHOULD YOU ATTEND Let’s be honest here … you probably have people in your life ... that, if they would just go away!… your life would be easier? Interact...