Training Doyens

OVERVIEW This webinar will discuss appropriate communication skills that convey courtesy and respect for your teammates as well as basic tips that can contribute to your professional image.  We will cover accepting personal responsibility (as well as how to handle when others don’t) and how to communicate effective apologies and negative feedback.  It will also share ideas Effective Communicator at Workplace WHY SHOULD YOU ATTEND This webinar will include a few tips to help you improve your communication skills interpersonally, in small and large groups, when communicating in written and public speaking formats…and even when dealing with negative situations with teammates!  Sometimes having to deal with negative communication (conflict, delivering negative evaluations to subordinates, or even complaining to superiors) is the most stressful part of a job.  This webinar will share etiquette tips and information to help make these negative communication...

OVERVIEW Resolving workplace conflict is a skill that is useful in many ways, whether you are a manager or a co-worker. ArLyne discusses the various reasons for a workplace conflict and ways to resolve it. The webinar provides a clear and deep understanding about: ·          Descriptions of Alternative Dispute Resolution (ADR) ·          Age and generational differences ·          Distant teams conflict LEARNING OBJECTIVES Workplace conflict is frequent and natural. Some are resolved easily by the parties involved. Most disagreements can be resolved through careful mediation with a qualified mediator. WHO WILL BENEFIT Although this course will be beneficial for everyone to learn about the reasons for conflict and ways to resolve it – it is especially important for management at all levels and HR professionals. SPEAKER ArLyne Diamond , ...

OVERVIEW Resolving workplace conflict is a skill that is useful in many ways, whether you are a manager or a co-worker. ArLyne discusses the various reasons for a workplace conflict and ways to resolve it. The webinar provides a clear and deep understanding about: ·          Descriptions of Alternative Dispute Resolution (ADR) ·          Age and generational differences ·          Distant teams conflict LEARNING OBJECTIVES Workplace conflict is frequent and natural. Some are resolved easily by the parties involved. Most disagreements can be resolved through careful mediation with a qualified mediator. WHO WILL BENEFIT Although this course will be beneficial for everyone to learn about the reasons for conflict and ways to resolve it – it is especially important for management at all levels and HR professionals. SPEAKER   ArLyne Di...

OVERVIEW Difficult people are everywhere  Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact  Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive AREAS COVERED What do you do when you encounter a difficult person The presentation gives you action steps and processes that work Analyze your reaction – what do you have control over What makes it difficult for you? What is the problem from your perspective? Strategies and steps to manage and handle the situation Business communication and styles Learn how to id...