Hospitality in Healthcare: Creating a Patient-Centric Experience
OVERVIEW Healthcare organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels when they are treated during the receipt of their care. It’s more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as to provide thorough customer service training to employees. Hospitality in healthcare is an important subject now and this is what’s going to allow medical organizations to gain a competitive edge in a rapidly shifting industry. WHY SHOULD YOU ATTEND When delivering care the focus should be on the patient and providing the best value for the individual, which means that healthcare providers and organizations must work to create a patient centric experience-which is why customer service is an imperative. This webinar will highlight for you the areas to focus on in order to make the patient experience the best possible one. Attend ...