Assertive Communication: Enhance Self-Confidence and Professionalism Without Being Aggressive
OVERVIEW Assertiveness skills are required from any working professional to contribute to the organization. Management jobs demand a professional manage the expectations of both the organization and its employees. Such jobs are inherent in taking on stress and responsibility. An organization's success depends on one’s ability to lead and such leadership is a combination of strong communication skills, ability to build relationships, conflict management skills and composure when handling situations especially when emotions are often running quite high. This training session teaches how to communicate more assertively and effectively. During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace, negotiations, emergencies, conflict...