Training Doyens

OVERVIEW Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results. They also become better leaders in the process.” -Jack Welch, Former CEO General Electric Are your people working harder yet performance is still below par? When a leader spends too little time managing performance, here’s what happens. Small sparks turn into creeping flames that, if not doused, quickly grow into raging fires. Work starts slipping through the cracks. Resources are squandered. Deadlines are missed. You’re constantly playing catch up. Great managers regularly keep each member of their group or team informed about his or her work performance. If this is not done then you probably are going to have problems of employee frustration and low morale, customer complaints or dissatisfaction and unfortunately, more of your time fixing problems rather than getting your work done. However, many managers are uncomfortable with disc...

OVERVIEW Businesses today are striving to generate greater productivity, quality, customer satisfaction and profitability with fewer employees. And Employee Engagement is a proven method for doing just that. Engaged employees: Expend discretionary effort doing more than they are asked Are motivated toward the organization’s success Work the hardest, stay the longest and perform to their capabilities Employee Engagement has been well researched in studies by: Gallup, Towers Watson, Hay Group, DDI, The Conference Board, WorldatWork, BlessingWhite & Aon Hewitt The research has shown that engaged employees generate: higher profitability enhanced customer satisfaction increased productivity less absenteeism less turnover fewer accidents One study found that companies with the highest levels of Employee Engagement have a significantly greater increase in stock price. When leadership teams become aware of these econo...