Make ISO 9001 the Servant, not the Master
OVERVIEW Compliance with ISO 9001 is merely the first step in the realization of its full potential. Compliance alone provides substantial protection against poor quality, and this protection is then often taken for granted. Poor quality is, however, only one of the Toyota production system's Seven Wastes. The other six can often be far more costly and, as they are built into the system, they are present 100 percent of the time. Use of the standard as a starting foundation, rather than a final objective or destination, with which to address these wastes enables organizations to realize enormous cost reductions, shorter cycle times, and other advantages that deliver world-class performance. Attendees will also learn Henry Ford's four key performance indicators (KPIs). All seven of the TPS's Seven Wastes can be expressed in terms of these KPIs, which are easy for everybody in the organization to understand and apply. This makes the shop floor, and also the organization...