Training Doyens

Strategizing Difficult Conversations OVERVIEW                      Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers. WHY SHOULD YOU ATTEND This session will help you: Improve your conflict-resolution skills   Managing difficult conversations in the workplace Discuss what matters most with co-workers and employees in a non-confrontational manner Understand how to make other people feel heard and understood so you can work together to come up with solutions Use conflict as an opp...

OVERVIEW Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers. WHY SHOULD YOU ATTEND This session will help you: Improve your conflict-resolution skills  Managing difficult conversations in the workplace Discuss what matters most with co-workers and employees in a non-confrontational manner Understand how to make other people feel heard and understood so you can work together to come up with solutions Use conflict as an opportunity to create a positive outcome AREAS COVERED Understand what difficult conversations are Learn about conflict: all difficult conversations hav...