Training Doyens

OVERVIEW Employee conflict and workplace issues cost organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflict with a co-worker caused by the tasks of the job and relationships with co-workers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered. WHY SHOULD YOU ATTEND Learn how to resolve conflict between two employees. There are natural biological tendencies we all possess to help us do so. Conflict is a natural part of life and the work environment. Nonetheless, there are methods that can be learned to effectively handle conflict. By attending this webinar, participants will  overcome the fear ...

Dealing with difficult colleagues and clients requires that we be at our best in recognizing potential problems and circumventing them before they escalate. Our upcoming webinar discusses insights and techniques to improve emotional intelligence at work to manage difficult situations and people. The webinar covers the following key areas: Practice the best approach when dealing with a myriad of difficult client types Create and maintain a communication climate of support rather than defensiveness Explore win-win outcomes to deal with unreasonable client requests LEARNING OBJECTIVES To be at our best when we most need to be requires having the confidence and competence at recognizing potential problems and circumventing them before they escalate. Dealing with difficult colleagues and clients requires that we be at our best under pressure. To engage clients with tact, diplomacy, skill, and compassion are the hallmarks of learned communication competence. Join us for...

OVERVIEW This highly regarded emotional intelligence training uncovers the often hidden motivations of why we act the way we do, and provides practical, easy to implement, strategies to turn negatives into positives and strengthen interpersonal relationships. We’ll explore the typical difficult interactions of your workplace and discuss the importance of emotional intelligence, how to deal with difficult people at work, and approaches that lead to improved outcomes. Our responses to difficult colleagues and clients must be based on professional integrity and assertive communication while still maintaining a supportive communication climate. We need to explore the underpinnings of unreasonable requests and behaviors in order to understand them and move ahead with supportive professionalism. Client (internal and external) negotiations can sometimes leave us feeling frustrated when we feel the client is being unreasonable. Our responses in these situations will have an impact on...

OVERVIEW Employee conflict and workplace issues cost organizations money, morale and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. In this webinar, you will learn how to handle conflict with a co-worker caused by the tasks of the job and relationships with co-workers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered. WHY SHOULD YOU ATTEND Learn how to resolve conflict between two employees. There are natural biological tendencies we all possess to help us do so. Conflict is a natural part of life and the work environment. Nonetheless, there are methods that can be learned to effectively handle conflict. By attending this webinar, participants will  overcome the fear ...

E motional intelligence is one of the hottest performance tools for success-minded people. Our upcoming webinar discusses how to boost your emotional intelligence to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others. The webinar covers the following key areas: ·          Define Emotional intelligence (EQ): what it is and why emotional intelligence (EQ) is more important than IQ ·          Recognize the three reasons you and your organization need to practice EQ ·          Provide an EQ competency model and the four domains or core skills that are essential LEARNING OBJECTIVES In this webinar you will become familiar with the EQ model and learn how to apply EQ skills for maximum effectiveness. Gain insight and tools you can apply to make your job and career more satis...

OVERVIEW To manage effectively, you need to engage your emotional intelligence just as much as you engage yourself cerebrally. Using both our brain and our “gut” allows us to take all human factors into account. WHY SHOULD YOU ATTEND Would you like to learn more about your emotional intelligence? Would understanding techniques you can use every time to manage more effectively using your emotional intelligence interests you? How about receiving a list of sample questions you can use to manage more effectively using your emotional intelligence? Is it worth 90 minutes of your time to learn effective management techniques using the components of emotional intelligence which can help you every day? If you answered “ YES ” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team mem...

OVERVIEW In today’s workplace, it isn’t enough for your managers, supervisors and professional staff to be smart; what’s required is to have emotional intelligence (EQ) - the ability to manage effectively emotions and behavior; navigate the social complexities of the workplace; and make the right decisions that will achieve positive results. There are extraordinary benefits to boosting emotional intelligence at work. With a greater level of self-awareness and control as well as a better understanding of others, your key talent will be more focused, disciplined, collaborative and productive. Join us, and discover exactly what emotional intelligence is, why it’s recognized as one of the hottest performance tools for success-minded people, why emotional intelligence (EQ) is more important than IQ and how you can easily “raise” your EQ to stand out from the crowd. WHY SHOULD YOU ATTEND Emotionally intelligent managers, supervisors and professional staff are you...