Training Doyens

OVERVIEW Often, when dealing with difficult people , we forget that we may actually be the difficult person in their eyes. This webinar will help you better identify, assess, and resolve most conflicts. WHY SHOULD YOU ATTEND Have you ever reached the point where you just want to throw your hands up and yell, “What’s wrong with these people?” This webinar will answer that question and tell you how to deal with difficult people at work and how to overcome the communication disjunctions that fuel the frustration fires. AREAS COVERED Is it them or you? How understanding the four basic personality types will help you defuse most disagreements What is the “rational” switch and how can you flip it? Dealing with the Eeyore of your team (naysayers) Dealing with the divas of your team How to persuade without manipulation How to use the Socratic method for a paradigm shift LEARNING OBJECTIVES How to work with difficult coworkers and still get something done. WHO WI...

OVERVIEW Difficult people are everywhere   Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact  Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case.  It is the difficult person who is not interacting in a businesslike manner and is disruptive Managing Difficult People Training AREAS COVERED What do you do when you encounter a difficult person The presentation gives you action steps and processes that work Analyze your reaction – what do you have control over What makes it difficult for you? What is the problem from your perspective? Strategies and steps to manage and handle the situation Business communication and styles Learn how to identify ...