Conflict Management in the Workplace: How to Deal with Difficult People, Tough Situations, and Disagreements Without Being Stressed
OVERVIEW
Time is Money. There are a variety of direct costs to the organization
associated with poorly managed conflict, including, in the worst cases, the
loss of customers and good employees. One that is visible to everyone is the
time taken for conflict management at workplace. Time that would be better
spent on accomplishing work and achieving goals is instead used to manage
disagreements, smooth ruffled feathers, and deal with difficult people.
When CPP Inc commissioned a study on workplace conflict, they
found that that an overwhelming majority (85%) of employees at all levels
experience conflict to some degree. Furthermore, they found on average, each
employee spends 2.1 hours every week – approximately one day a month – dealing
with conflict in some way (being involved in a disagreement, managing a
conflict between co-workers, etc).
For the US alone, that translates to 385 million working days
spent every year as a result of workplace conflict. It is also a major drain on
the resources of HR departments: half of the HR workers questioned (51%) spend
between one and five hours a week managing disagreements.
The crucial issue is not whether conflict, disagreement and
difficult people can be avoided; the real concern is how to formulate workplace
conflict resolution strategies that will lead to positive outcomes. If managed
improperly, businesses’ productivity, operational effectiveness, and morale
take a major hit.
On the other hand, when channelled through the right tools and
expertise, conflict can lead to a better understanding of others, improved
solutions to problems or challenges, and major innovation.
WHY SHOULD YOU ATTEND
Conflict is an inevitable part of life. No matter how hard you
try, it can seem that there will always be something that causes you or someone
around you to be frustrated, angry, and impatient – or a whole host of other
not-so-pleasant emotions.
Conflict arises when the people we work with have different
ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict
can be destructive! It diverts energy from more important activities and
issues; it polarizes people and reduces cooperation; and it can produce
irresponsible behavior. And conflict can be constructive!
It opens up and improves communication; it strengthens working
relationships and teamwork; and it leads to better quality decisions and
problem solving.
Conflict management at workplace is a great leadership skill.
When you are confident in your people management skills and conflict
resolutions strategies, you don’t have to be afraid of disagreement. You don’t
have to back away from problems.
Instead you can confidently face the confrontation and bring the
issue out into the open. Well-managed conflict actually stimulates, ideas,
sparks creativity and encourages personal improvement.
AREAS COVERED
These seven points will be covered:
- Identify the top six causes of conflict and which one
produces the most problems
- Understand the iceberg concept of conflict – what’s
above and below the water line
- Define five conflict management styles and match each
style to different conflict situations
- Decide if you’re a shark or a turtle or a teddy bear or
a fox or owl in how you handle conflict
- Learn how to keep your cool and react in a professional
manner in the heat of the moment
- Learn the language of positive communication to reduce
negative emotions, especially anger
- Learn how to deal with difficult people at work and
recognize the four types of difficult people that drive you crazy
LEARNING OBJECTIVES
The focus of this webinar is conflict management at workplace,
and strategies for dealing with difficult people and situations that lead to
positive outcomes both for the people involved and the organization. Conflict
by itself is neither good nor bad. It’s the way YOU handle
conflict that produces constructive or destructive results.
WHO WILL BENEFIT
- COO’s
- CFO’s
- VP of Human Resources
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Staff Managers and Supervisors
Use Promo Code FALL19 and get flat 30% discount on all purchases
To Register (or) for more details please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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