Strategies and Steps to Manage Difficult People: How to Take Control of the Situation
OVERVIEW Difficult people are everywhere Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work . AREAS COVERED What do you do when you encounter a difficult person? This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manag...