Effective Listening: Key Skills for Managers and HR Professionals
OVERVIEW Listening skills are critical for success in any management orHR job, as well as for any employees who want to be viewed as effective leadersin the workplace. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard. Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs. The good news is that effective listening is a communication skillthat anyone can learn and improve with training and practice. Leadership And Management Skills WHY SHOULD YOU ATTEND Whether you are already in a managerial, HR or other leadership role or you aspire to be in one someday, learning how to listen effectively is an important key ...