Training Doyens

Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. Our upcoming webinar discusses strategies and steps to identify the different types of difficult people and manage them, and the most common mistakes to avoid. The webinar covers the following key areas: ·          Steps to handle the different types of difficult people ·          How to identify the different types of difficult people ·          Strategies for managing stress in the workplace LEARNING OBJECTIVES • Steps to handle the different types of difficult people • How to identify the different types of difficult people • Strategies for managing stress in the workplace WHO WILL BENEFIT • HR Managers • Supervisors • Senior Management • Sales and Marketing • Leadership • Employee Relationship Manager • Staffing Manage...

OVERVIEW Difficult people are everywhere • Their numbers are small but their impact is large • They exhibit habitual behavior that affects most people in a negative way The important skills you need are identifying the types of difficult people and managing them effectively. WHY SHOULD YOU ATTEND When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learn how to identify and how to deal with difficult people at work. AREAS COVERED What do you do when you encounter a difficult person? This presentation on dealing with difficult people gives you action steps and processes that work. There are different strategies and steps to manage difficult people. Learn to identify the different types of difficult people and ways to manage them. ...

Difficultpeople not only defy logic but also create unnecessary complexity, conflicts and stress. They could be small in number but could create a significant impact. Attend this upcoming webinar and learn strategies to identify different types of difficult people and tricks to manage them. conflict resolution in the workplace AREAS COVERED What do you do when you encounter a difficult person The presentation gives you action steps and processes that work Analyze your reaction – what do you have control over What makes it difficult for you? What is the problem from your perspective? Strategies and steps to manage and handle the situation Business communication and styles Learn how to identify a difficult boss Common Mistakes people make with difficult bosses Ways to be Manage the difficult boss LEARNING OBJECTIVES Steps to handle the different types of difficult people Identify the different types of difficult people Speaker Pro...