Training Doyens

Interacting with difficult co-workers is exhausting and frustrating - even thinking about interacting with them is discouraging and causes you to despair the situation will never get any better. Our upcoming webinar discusses why you experience some people as difficult, and provides specific tips, techniques, strategies and tools for identifying them and interacting with them effectively to both get the job done and have less stress in your life. The webinar covers the following key areas: ·          Where specifically to focus your energy to create a positive change in the relationship while dealing with difficult people at work ·          Advanced st rategies to resolve conflict in the workplace for making even the most seemingly intractable situation productive ·          What to watch for in body language and the counter-intuitive response that will com...

OVERVIEW “The difficult people we encounter can be our greatest teachers.”  - Eileen Anglin Difficult people are found in every walk of life. They come in many forms. Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to deal with difficult people effectively. Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you, is the first step. From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc in the right situation is key to dealing with difficult people at work and creating positive change . WHY SHOULD YOU ATTEND Lets be honest here … you probably have people in your life ... that, if they would just go away!…your life...

Difficult employees, if not managed properly, can hamper the team’s productivity and efficiency in multiple ways. Our upcoming webinar discusses the most effective methods for communicating with and managing difficult people at work, managing conflict in the workplace , and winning cooperation and trust from everyone in the organization. The webinar covers the following key areas: ·          Get more done by using the appropriate delegation techniques for any given situation ·          Resolve conflict more effectively in a wide variety of situations ·          Dealing with difficult people at work and turning those difficult people and poor performers into team players LEARNING OBJECTIVES Motivate and direct the employees you rely on—even when they don’t share your values Adjust your management and personal style to the needs of different situatio...

Sandra Crowe Sandra Crowe President, Pivotal Point T & C Years of Experience:  26+ years Areas of Expertise:  Communication Skills Sandra Crowe , MA, PCC, the author of Since Strangling Isn't an Option.... (Perigee,’99),and“I Didn’t Sign Up for This!: 7 Strategies for Dealing With Difficulty in Difficult Times”(Two Harbors Press, 2012) is a professional speaker, trainer, coach,and facilitator.  Her focus is to impart communications skills to create awareness of ineffective behaviors and to move people and teams forward in their mission. Past clients include: The Executive Office of the President, Social Security Administration, FBI, Dept. of Agriculture, Marriott, Sony Corp., Southland Corp, Citicorp, The Discovery Channel, Sears, The Census Bureau, National Association of Female Executives, Union Labor Life Insurance, NASA and Depts. of Army &Navy, Food and Drug Administration (FDA), and the National Institutes of Health (NIH) Past Media Include...