Strategies and Steps to Manage Difficult People
OVERVIEW Difficult people are everywhere Their numbers are small but their impact is large Habitual behavior that affects most of the people with who they come in contact Frustrate and demoralize Loss of productivity and absenteeism Companies lose customers or clients WHY SHOULD YOU ATTEND When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive AREAS COVERED What do you do when you encounter a difficult person The presentation gives you action steps and processes that work Analyze your reaction – what do you have control over What makes it difficult for you? What is the problem from your perspective? Strategies and steps to manage and handle the situation Business communication and styles Learn how to id...