Training Doyens

OVERVIEW There are changes to the NACHA Operating Rules each year. To remain in compliance with the Rules, the upcoming changes to be covered will include: Details of the funds availability requirement for the last and final phase of Same Day ACH (March 2018); Responsibility of the ODFI and the TPS Registration process which ends in March of 2018. Discussion on other regulatory changes, such as the major changes to Regulation CC (Availability of Funds and Collection of Checks) which was amended by the Federal Reserve Bank, Board of Governors on May 31, 2017 and will become effective on July 1, 2018.  In addition, details on the proposed rules by NACHA to expand Same Day ACH in the future. WHY SHOULD YOU ATTEND The NACHA Operating Rules need to be followed by all financial institutions who process ACH transactions. This webinar will provide all the details necessary to help them stay in compliance with all the changes coming in 2018! Topics such as the NEWLY adopted 2017 T...

OVERVIEW The Federal Reserve Bank’s report, Strategies for Improving theU.S. Payment Systemand industry analysts are recommending a new US paymentssystem. They are suggesting a system modeled on the one implemented in the United Kingdom. This would have an interesting effect on the Federal Reserve, the National Automated Clearing House (NACHA), The Clearing House (TCH), and U.S. payments in general. WHY SHOULD YOU ATTEND There are many masters to serve and many ‘cooks in the kitchen’; how will they all come together (or not) to decide on where faster payments are headed. The U.K. experience will illustrate the similarities and differences between the two payments environments and shed light on why the U.K. Faster Payments System (FPS) was successful. The Federal Reserve, NACHA, the Clearing House, and the large banks will all have a position and an agenda. ach payment services AREAS COVERED United Kingdom Faster Payments Service (FPS) The U.K. Payment System befo...

OVERVIEW Financial institution Retail Centers and Call Centers are oftenfaced with handling consumer disputes of ACH debits on their account; many situations aren’t covered in the ACH Rules book guidelines nor is there any clear direction from other resources. This interactive, fast-paced ACH compliance training focuses on the most common disputes, and provides staff with a basic understanding of what is required to maintain compliance, plus tips on handling these issues. The course concludes with some real life “sticky situations” where attendees try their hand at solving the issue, while balancing compliance obligations with customer service. WHY SHOULD YOU ATTEND Mishandling consumer ACH dispute claims puts an institution at significant reputational, legal and compliance risk. Daily situations aren’t covered in the ACH Rules guidelines. Too often, institutions deny claims that should not be denied (and violate Regulation E), or the institution needlessly writes off the lo...

OVERVIEW According to the NACHA Operating Rules, the ACH Return process with current timeframes will remain the way it has been even though we are in the midst of the three-phase implementation of Same Day ACH. With the new Same Day ACH landscape, the additional processing windows “can” change the way Returns are processed (if the RDFI chooses to utilize this feature) to receive faster settlement on the returns without being subjected to the Same Day fee. The ACH Return process and timeframes according to the Rules will remain the same.  However, in the implementation phases of Same Day ACH, with the new Same Day ACH landscape and additional processing windows can change the way you process your Returns (if you choose to).  Faster settlement on your returns without having to pay a Same Day fee. Real-life examples will be used to help identify details on doing the Return Entries – on the Same Day (Same Day Returns are NOT a requirement). NACHA Operating Rules Complian...

OVERVIEW Processing Federal Government ACH payments follow different Rules for certain processes such as the banks liability when a deceased person is receiving federal government benefit payments. Participants will learn about commercial vs. government reclamations, what the difference is and how to handle processing each one (there IS a difference!). Examples used throughout the session will apply the processes and guidelines discussed to help bring the details to real-life scenarios. This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. Processing ACH payments from the federal government can be challenging. This webinar training will outline details on when account holders are deceased and what your responsibilities are to the federal government if they are receiving benefit payments. The NACHA Operating Rules still apply when processing these payments but the Green Book outlines exceptions when han...

OVERVIEW The NACHA Operating Rules have specifics foryou to follow when doing Stop Payments and returning Unauthorized ACH Entries.  This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s).  Key points illustrated by the trainer in the program using case studies and examples that ACH operations staff deal with every day will assist customer service, front-line staff and identify details for operations staff. This 90-minute information-filled session covers everything you need to know about Stop Payments and doing Extended Return Entries (a.k.a. Unauthorized Returns, Authorization Revoked and Improper Entries) When should you use a Stop Payment form, when to use a WSUD (Written Statement of Unauthorized Debit) – and what needs to be on that form will be covered in this session. Relying on the SEC Code when doing Returns is a big deal and will be addr...