Training Doyens

There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. Our upcoming webinar discusses how to handle workplace conflicts and use the right tools and expertise for a better understanding of others, improved solutions to problems or challenges, and major innovation. The webinar covers the following key areas: ·          Identify the top six causes of conflict and which one produces the most problems ·          Define five conflict management styles and match each style to different conflict situations ·          Learn the language of positive communication to reduce negative emotions, especially anger LEARNING OBJECTIVES The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how the...

OVERVIEW Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces cooperation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strengthens working relationships and teamwork; and it leads to better quality decisions and problem solutions. The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead ...

OVERVIEW How can you resolve conflict in the workplace less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Dealing with Difficult People course underscores the importance of self-awareness in developing sensitivity and better communication with others. WHY SHOULD YOU ATTEND Would you benefit by understanding how to even more effectively motivate and direct the people you rely on? Would you like to be better at delegating? How about an opportunity to understand how to turn difficult people and poor performers into team players, and how to manage stress in the workplace? If you answered “yes” to ...

Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations.   Our upcoming webinar discusses how to dealwith conflicts, disagreements and difficult people, and get positive outcomes. The webinar covers the following key areas: ·          Identify the top six causes of conflict and which one produces the most problems ·          Define five conflict management styles and match each style to different conflict situations ·          Recognize the four types of difficult people that drive you crazy and how to deal with them how to manage stress in the workplace LEARNING OBJECTIVES The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, busine...

OVERVIEW Conflict is aninevitable part of life . No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions. Conflict arises when the people we work with have different ideas, perspectives, backgrounds, values, goals or expectations. Yes, conflict can be destructive! It diverts energy from more important activities and issues; it polarizes people and reduces co¬operation; and it can produce irresponsible behavior. And conflict can be constructive! It opens up and improves communication; it strength¬ens working relationships and team¬work; and it leads to better quality decisions and problem solutions. The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instea...