Guidance for Stop Payments vs. Unauthorized Entries
OVERVIEW The NACHA Operating Rules have specifics foryou to follow when doing Stop Payments and returning Unauthorized ACH Entries. This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s). Key points illustrated by the trainer in the program using case studies and examples that ACH operations staff deal with every day will assist customer service, front-line staff and identify details for operations staff. This 90-minute information-filled session covers everything you need to know about Stop Payments and doing Extended Return Entries (a.k.a. Unauthorized Returns, Authorization Revoked and Improper Entries) When should you use a Stop Payment form, when to use a WSUD (Written Statement of Unauthorized Debit) – and what needs to be on that form will be covered in this session. Relying on the SEC Code when doing Returns is a big deal and will be addr...