Coaching Skills : How Great Managers Boost Employee Engagement and High Performance
OVERVIEW
Managers who coach their people become known
as good managers to work for, developers of talent, and achievers of business
results. They also become better leaders in the process.” -Jack Welch, Former
CEO General Electric
Are your people working harder yet performance
is still below par? When a leader spends too little time managing performance,
here’s what happens. Small sparks turn into creeping flames that, if not
doused, quickly grow into raging fires. Work starts slipping through the
cracks. Resources are squandered. Deadlines are missed. You’re constantly
playing catch up.
Great managers regularly keep each member of
their group or team informed about his or her work performance. If this is not
done then you probably are going to have problems of employee frustration and
low morale, customer complaints or dissatisfaction and unfortunately, more of
your time fixing problems rather than getting your work done.
However, many managers are uncomfortable with
discussing performance issues with employees. This webinar will give you the
tools to:
- Coaching skills for managers and supervisors that will focus on the employee performance problem, uncover
the “real “reasons, and jointly agree upon specific actions to solve the
problem.
- Change Poor Work Habits such as
inappropriate dress, improper use of the telephone, lateness, etc. You’ll
need to handle it immediately before it spreads to the rest of the
workgroup.
- Recognize Good Performance to
motivate employees and tips on how to improve employee engagement as well
as maintain improved performance and avoid slippage back to old ways.
Start
building your coaching muscles now. When you provide coaching that is positive,
constructive, and reinforcing, it will motivate and engage your employees to
strive for high performance and productivity.
WHY SHOULD YOU ATTEND
Coaching skills for leaders in the workplace
are essential to the job performance of every manager regardless of the kind of
work involved. Coaching is a highly, visible and positive demonstrations of
your leadership. It signals to all employees that you will not accept or
tolerate sub-standard performance from members of your group.
The giving and receiving of feedback is the
heart of coaching. There are two types of feedback.
- Positive feedback is given when an
employee’s performance meets or exceeds the manager’s or supervisor’s
expectations. It empowers employees to continue to put forth their best
efforts.
- Constructive feedback is given to
bring below par performance up to standards without alienating the
employee or creating other performance problems. It is a problem-solving
discussion directed toward improving some aspect of an employee’s work
performance.
While once considered a "soft"
skill, coaching for high performance is now recognized as an effective method
that produces better decision-making skills, improved project management, and
increased performance while lowering overall turnover.
There is a right way to coach and a great many
wrong ways. This webinar will cover the coaching skills for managers and
supervisors and the most important component- positive and negative feedback -
as well as how to handle a variety of job performance issues with confidence
and skill.
AREAS COVERED
This webinar will provide practical leadership
tips and cover these seven points:
- Introduce a performance management
model and where coaching fits in
- Identify the “5 D’s” feedback
process to improve performance and work habits
- Review the 5 reasons for poor or
unsatisfactory performance and how to address them.
- Understand why it’s important to
keep the message “clean” when giving positive feedback
- Learn the major steps of
performance coaching that result in a series of specific questions and
actions
- Use effective follow-up actions if
the poor performance is not corrected sufficiently and how to get it back
on track.
- Implement 12 guidelines or best
practices to make coaching work in your team, department or company.
LEARNING OBJECTIVES
Coaching skills for managers and supervisors
are vital for leadership effectiveness. Coaching refers to the managerial
activity that creates the climate and the context to engage and motivate both
individuals and teams towards higher performance and productivity.
WHO WILL BENEFIT
- COO’s,
- CFO’s VP of Human Resources
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Staff Managers and Supervisors
- Customer Service Associates
For more detail please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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