Hospitality in Healthcare: Creating a Patient-Centric Experience


OVERVIEW
Healthcare organizations are becoming more competitive and more driven by patient loyalty. Patient loyalty is primarily a function of how a patient feels when they are treated during the receipt of their care. It’s more important than ever for medical organizations to remain in-tune with the needs and perceptions of patients as well as to provide thorough customer service training to employees.
Hospitality in healthcare is an important subject now and this is what’s going to allow medical organizations to gain a competitive edge in a rapidly shifting industry.
WHY SHOULD YOU ATTEND
When delivering care the focus should be on the patient and providing the best value for the individual, which means that healthcare providers and organizations must work to create a patient centric experience-which is why customer service is an imperative.
This webinar will highlight for you the areas to focus on in order to make the patient experience the best possible one. Attend this webinar to know the fundamentals of hospitality in healthcare and the techniques of managing patient expectations.
AREAS COVERED
  • Learn how to provide excellent customer service through listening
  • Fundamentals of hospitality in healthcare and what it means to you and the patient
  • Understand the difference between reacting and responding
  • Learn how to best manage the day to day stress of the job by taking time for you
  • Accountability and responsibility
  • Empathy
  • Understand the importance that core values have when treating patients
  • Learn more about the 4 basic patient needs
  • Learn positive phrasing when communicating with patients
  • Discover the role that your attitude plays
  • Learn the techniques of managing patient expectations
LEARNING OBJECTIVES
Creating a patient-centric experience means that you integrate communication and patient engagement to create the best possible experience.
Great patient service begins and ends with how you train your employees. Until recently, it’s something that wasn’t given a lot of attention in the healthcare industry and it began to take its toll. What’s important to remember is that these people who come into the hospital or doctor’s office are still consumers and they have to be treated as such.
Ultimately, healthcare providers have to be skilled, expert physicians, nurses, etc., but they also have to serve as a customer service representative, which can be a difficult undertaking.
WHO WILL BENEFIT
  • Healthcare Professionals
  • Medical Center Personnel
  • Shift Leaders
  • Management Consultants
  • Vice Presidents
  • Directors
  • Supervisors

Use Promo Code MKT10N and get flat 10% discount on all purchases
For more detail please click on this below link:
https://tinyurl.com/y2awqoyz
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882


Comments

Post a Comment

Popular posts from this blog

BCBS 239 – Principles of Effective Risk Data Aggregation and Risk Reporting

Image
OVERVIEW Understanding the process required to ensure compliance withBCBS 239 as well as tips on ensuring that the right data is utilized. Finally, a detailed step by step analysis of COSO requirements and what a business can do to meet expectations. COSO continues to provide guidance and establish standards for performance in risk related processes.  BCBS 239 is the latest in a series of instructions which focuses on risk data aggregation. This webinar will include discussions on the risk data aggregation capabilities and internal risk-reporting practices (the Principles) that enhance risk management and decision making processes at financial institutions. BCBS 239 Compliance WHY SHOULD YOU ATTEND Early in 2015, the Basel Committee published the second progress report on bank’s adoption of BCBS 239. Several banks, at that time, stated that they would not be able to comply with the new standards by the 2016 deadline date.  However, regulators are now looking a...
Read more

Effectively Handle Toxic People for Better Productivity and Less Drama in 2020

Image
We all have people who push our buttons and if that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. Our upcoming webinar discusses successful strategies and tips for building a positive, productive relationship by knowing how to effectively respond to, cope, and manage the impact of their negative and toxic behavior in the workplace. The webinar covers the following key areas: ·          Identify and control the impact of difficult people so that you can keep the situation from escalating further ·          Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations ·          Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effe...
Read more

Handling a Chaotic Work Environment: How to Prioritize Work and Make Good Decisions Under Pressure

Image
OVERVIEW This highly interactive webinar offers you and your team an array of practical tools to help you get things done in today's chaotic and constantly changing work environment. You’ll learn practical tips on how to make good decisions under pressure to earn buy-in from bosses, coworkers and customers. In a workshop environment, you will participate in valuable exercises utilizing real-world case studies.  You'll emerge with an action plan you can use right away for managing through chaos and to master expanding workloads and complex decisions. WHY SHOULD YOU ATTEND • Are you feeling overtasked, over-worried and overdone? • Could you use a ‘managing multiple priorities effectively refresher”, to help you get a better handle on things? • Would you like to brush up on your management and delegation skills? If you answered  “yes”  to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, ke...
Read more