Assertive Communication: Enhance Self-Confidence and Professionalism Without Being Aggressive
OVERVIEW
Assertiveness
skills are required from any working professional to contribute to the
organization. Management jobs demand a professional manage the expectations of
both the organization and its employees. Such jobs are inherent in taking on
stress and responsibility.
An
organization's success depends on one’s ability to lead and such leadership is
a combination of strong communication skills, ability to build relationships,
conflict management skills and composure when handling situations especially
when emotions are often running quite high.
This
training session teaches how to communicate more assertively and effectively.
During the webinar, you will learn how to ask
for information without seeming combative. Plan how to identify and present your
options or opinions without arguing positions. You will also learn how to
handle the 4 most common and troublesome "assertiveness required"
situations in the workplace, negotiations, emergencies, conflicts, and speaking
in groups.
WHY
SHOULD YOU ATTEND
- Do
you dread asking for what you want in negotiations?
- Do
you often replay your workday, wondering if you said or did the right
thing?
- Do
you agonize about determining if you are seen as assertive, and what is
seen as aggressive?
- Do
you feel under-appreciated, discouraged, powerless, most days at work?
- Do
you feel annoyed that no one ever seems to take you seriously? Worse,
takes advantage of you?
- Do
you feel that when you do try to stand up for yourself that you go overboard?
- Do
you wait until you are totally fed up… and then have a melt down?
If
you have trouble in the workplace with speaking and asserting yourself with
self-confidence and professionalism, attend this webinar to learn how to value,
celebrate and maximize your communication style to be as successful as you
deserve to be in any workplace.
Attend
our webinar to learn how to handle the 4 most common and troublesome "assertiveness
required" situations in
the workplace, negotiations, emergencies, conflicts, and speaking in groups.
Learn how to ask for information without
seeming combative. Plan how to
identify and present your options or opinions without arguing positions. Best
of all, go home at the end of the day knowing you handled your day
appropriately, confidently and competently and enjoy your time off without
spoiling that time ruminating over the day’s details and interactions.
AREAS
COVERED
- What
exactly is assertive? How much is enough and how much is too much? Where
the line and what is the difference?
- Understand
the benefits of being assertive.
- Understand
the difference between being aggressive and being assertive.
- Keeping
passive-aggressive behaviour from causing you to lose your credibility.
- Learn
how to project a more powerful image through nonverbal communication.
- Learn
how to set expectations and boundaries to improve your credibility within
the organization.
- Managing
emotional pressure - how to handle your cool at work when everyone else is
losing theirs.
- Dealing
with people who "push your buttons."
- Tips
for speaking in groups or in public to assure a confident impression.
- Maximizing
your natural communication differences to your advantage in solving
problems, during conflicts, in negotiations and thorny situations.
- Informational
inquiry vs adversarial battle.
- Strong
communication skills: active listening and assertive speaking.
- Overcoming
fear of negotiation.
- Staying
off the people and staying on the problem.
- Aiming
for a win-win outcome without giving up too much.
LEARNING
OBJECTIVES
HR
spends all day walking the tightrope of situations between people and even
groups of people. Sometimes you are a peacekeeper; sometimes a referee and
sometimes you may even have to take a stand to uphold the ethics of the
organization. It is hard to know “what’s enough” vs “what’s too much” in many situations. Even when you know
how you should handle the situation sometimes, your message is not delivered
(or received) the way you planned. So what exactly is assertive? How much is
enough and how much is too much? Where is the “line” and how do you know the
difference.
Why is it important? Because professionals who communicate,
negotiate, and persuade effectively have always been in a position to choose
their own path in the workplace.
WHO
WILL BENEFIT
- Business
Owners
- CEOs
- CFOs
- COOs
- VPs,
Directors
- Managers
- HR
- Generalists
- Branch
Managers
- Store
Managers
- Supervisors
- Project
managers
- Team
leaders
Use Promo Code MKT10N and get flat 10% discount on all purchases
To
Register (or) for more details please click on this below link:
Email: support@trainingdoyens.com
Toll
Free: +1-888-300-8494
Tel:
+1-720-996-1616
Fax:
+1-888-909-1882
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