Effectively Handle Toxic People for Better Productivity and Less Drama in 2020
We all have people who push our buttons and if that relationship is with our boss, colleagues or clients, it can drain our energy, take us off track and infect the other areas of our life. Our upcoming webinar discusses successful strategies and tips for building a positive, productive relationship by knowing how to effectively respond to, cope, and manage the impact of their negative and toxic behavior in the workplace. The webinar covers the following key areas: · Identify and control the impact of difficult people so that you can keep the situation from escalating further · Differentiate the 4 types of attitudes and understand how they develop in order to keep your cool in a variety of situations · Utilize various verbal and non-verbal communication techniques and situational strategies that you can use to de-escalate and effectively handle upset people LEARNING OBJECTIVES Learn successful strategies and tips for building a positive, productive