Why Are People Not Following Procedures? Because They Can't: How to Write Followable Procedures
OVERVIEW
Human
error is known to be the primary cause of quality and production losses in many
industries. Although it is unlikely that human error will ever be eliminated,
many human performance problems can be prevented. Human errors start at the
design stage. Procedures play a vital role in human reliability.
Nevertheless,
it is essential to understand why people don't follow procedures, based on human behavior and the psychology of error.
It’s
also important to understand exactly where the instructions weaknesses are so
that procedures can be human engineered, improved and fixed.
WHY SHOULD YOU ATTEND
Procedures
are essential for both execution and audits. These should be written for users
without missing relevant information for regulators. Usually, procedures have
weaknesses that harm productivity, quality, and regulatory standing. By
attending the webinar you’ll understand why people don't follow procedures and
techniques for human error reduction and prevention.
AREAS COVERED
• SOP
writing rules
• Content development
• The rationale for procedure use
• Regulatory compliance background
• Universal purpose of procedures
• The human perspective
• Human error as a root cause
• The thinking and reading process
• Common mistakes and causes
• How to create and maintain a procedure
• Goals of a procedure
• Good Procedure Writing practices (terminology, formats, layouts, mixed cases, steps content, familiar words, references, branching, conditional steps, and the use of “Precautions”, “Warnings” and “Cautions”)
• Procedure styles
• Use of electronic information networks for procedure access
• Content development
• The rationale for procedure use
• Regulatory compliance background
• Universal purpose of procedures
• The human perspective
• Human error as a root cause
• The thinking and reading process
• Common mistakes and causes
• How to create and maintain a procedure
• Goals of a procedure
• Good Procedure Writing practices (terminology, formats, layouts, mixed cases, steps content, familiar words, references, branching, conditional steps, and the use of “Precautions”, “Warnings” and “Cautions”)
• Procedure styles
• Use of electronic information networks for procedure access
LEARNING OBJECTIVES
We will
discuss how to create and maintain a procedure, starting from content
development to formats designed for human error reduction due to procedures.
WHO WILL BENEFIT
• QA/QC
directors and managers
• Process improvement/excellence professionals
• Training leaders and managers
• Plant engineering
• Compliance officers
• Regulatory professionals
• Executive management
• Manufacturing operations directors
• Human factors professionals
• Process improvement/excellence professionals
• Training leaders and managers
• Plant engineering
• Compliance officers
• Regulatory professionals
• Executive management
• Manufacturing operations directors
• Human factors professionals
SPEAKER
Ginette Collazo, Ph. D. is an
Industrial-Organizational Psychologist with 20 years of experience that
specializes in Engineering Psychology and Human Reliability, disciplines that
study the interaction between human behavior and productivity. She has held positions leading training and human reliability
programs in the Pharmaceutical and Medical Device Manufacturing Industry.
To Register (or) for
more details please click on this below link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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