Interdepartmental Communication & Collaboration: Strategies for Knocking Down Organizational Barriers
OVERVIEW
In many non-profits, the challenge may
manifest itself between the fund-raising folks, on one hand, and the
operational departments on the other. Foundations find themselves faced with
competing grant-making missions, each of which seeks to maximize its share of
the annual grant budget. In higher education, the silos built around academic
majors, such as science and the humanities, stymy students’ desire to design
custom-tailored degree programs. These examples, and many more like them, build
barriers on the road to organizational success and employee morale.
WHY
SHOULD YOU ATTEND
You will come away
with a blueprint for knocking down or leaping such barriers through a
seven-point plan:
• Offer context
• Exercise empathy
• Embrace confusion
• Manage emotions
• Develop a common lexicon
• Intermingle, and
• Craft correct responses
• Exercise empathy
• Embrace confusion
• Manage emotions
• Develop a common lexicon
• Intermingle, and
• Craft correct responses
AREAS
COVERED
• How to analyze the cultural
differences that exist between employees of differing educational and
professional backgrounds that harm the interdepartmental relationship in an
organization
• How to factor in diversity factors, such as gender, age and race
• How to distinguish between barriers to cooperation between departments resulting from real distinctions in professional standards and genuine resource competition, on one hand, and artificial impediments that arise inadvertently and are hardly noted until they loom large
• What is the best internal communication strategy to remove or surmount such barriers: inter-office communication tools; training; recreational and informal interactions, etc.
• When might the employee discipline policy – the stick instead of the carrot – be appropriate to force necessary employee interactions
• How to factor in diversity factors, such as gender, age and race
• How to distinguish between barriers to cooperation between departments resulting from real distinctions in professional standards and genuine resource competition, on one hand, and artificial impediments that arise inadvertently and are hardly noted until they loom large
• What is the best internal communication strategy to remove or surmount such barriers: inter-office communication tools; training; recreational and informal interactions, etc.
• When might the employee discipline policy – the stick instead of the carrot – be appropriate to force necessary employee interactions
LEARNING
OBJECTIVES
Every organization – whether for-profit or
nonprofit – of even moderate size and complexity faces a common challenge: how
to maximize interdepartmental communication and cooperation in order to
maximize organizational success. This webinar discusses strategies and
solutions.
WHO
WILL BENEFIT
• Executives
• Administrators
• Managers
• Non- profit board members
• Higher Education Senior-level and Mid-level Administrators, including VPs, Deans and Directors
• Administrators
• Managers
• Non- profit board members
• Higher Education Senior-level and Mid-level Administrators, including VPs, Deans and Directors
SPEAKER
Jim Castagnera holds an M.A. in Journalism from Kent State University, and a J.D. and Ph.D. (American Studies) from Case Western Reserve University. He practiced law for 36 years, before retiring in June 2019: 10 years as a labor, employment and intellectual-property attorney with Saul Ewing Arnstein & Lehr; 3 years as general counsel for Wharton Econometric Forecasting Associates; 23 years as associate provost & legal counsel for academic affairs at Rider University.
Jim Castagnera holds an M.A. in Journalism from Kent State University, and a J.D. and Ph.D. (American Studies) from Case Western Reserve University. He practiced law for 36 years, before retiring in June 2019: 10 years as a labor, employment and intellectual-property attorney with Saul Ewing Arnstein & Lehr; 3 years as general counsel for Wharton Econometric Forecasting Associates; 23 years as associate provost & legal counsel for academic affairs at Rider University.
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