All About Civility - Eliminating a Culture of Gossip, Rumors and Destructive Behavior: Whatever Happened to Respect?
OVERVIEW
Whatever happened to respect and civil behavior?
What is the cost when we lose both? Uncivil behavior, left
unaddressed, begins a downward spiral you and your employees can’t afford.
Incivility, leads to gossip in the workplace, rumors, and then to bullying in
the workplace, harassment and ultimately, what we see too much in the news
every day now, sexual harassment.
Overworked, dis-engaged and undisciplined staff does more harm
to your reputation and employee productivity than you can afford. A workplace
culture of tolerating a bad attitude by one or more employees is not
acceptable. The cause of the employee attitude is generated from how they are
treated at work, a seeming lack of respect of them.
Is it you or is it the other person that is the real problem?
Respect comes from dealing with the situation when it becomes
evident. This presentation is about dealing with gossip in the workplace, how
to change the behavior, and how to make employees to be solution oriented.
Respect reduces stress, and it drives up trust, engagement, creativity and
productivity.
WHY SHOULD YOU ATTEND
Don’t let anyone get comfortable with disrespecting you, your
work skills, your ethnic background, your soft skills in leadership and
communication, your department, or your work team. Uncivil and disrespectful
behavior, toxic workplace culture, negative work environment
and bullying in the workplace, when left unchecked, becomes the culture of
being rude, indifferent and uncaring. This generates the gossip and rumors.
Gossip is someone trying to level the playing field by taking away what someone
else has, fairly or unfairly, or to get what they don't have, and think they
should have.
They become rude. Rudeness is the weak person’s
imitation of strength and a sledgehammer by others who know how to use it. Left
unchecked, this can lead to bullying in the workplace, harassment and then
sexual harassment, creating a toxic workplace culture, and when publicized, a
bad reputation that requires expensive damage control.
AREAS COVERED
If you want to produce and deliver a caring, supportive,
engaging and empowering, stress free and productive environment, consistently,
you need to learn how to:
- Understand what creates disrespectful behavior in the
first place and what it escalates to
- Exercise the power of choice with the eight options you
have
- Practice the world’s two most powerful skills for
gaining control of the situation
- Learn how to calm down destructive behavior by using
empathy and direct communication
- Adopt how to engage, empower and motivate in three
profound but logical steps
- Review the three self-tests that will stop conflict
cold if utilized right away
- Dealing with gossip in the workplace
LEARNING OBJECTIVES
A negative, destructive, disruptive culture starts when any bad
behavior; verbal, written or viewed, does not get challenged and stopped. You
cannot afford this action that leads to a bad reputation, negative news
coverage, staff resignations, and loss of customers and prospects.
WHO WILL BENEFIT
This webinar is perfect for anyone who has a disruptive company
culture of harassment, gossip, bullying or toxic behaviour.
There will be a number of complimentary articles and ebooks
provided at the conclusion of the webinar to prove additional leadership
information, and behaviour assessments that create loyalty and retention and
are the key to understanding where and when bad behaviour starts
SPEAKER
Years of Experience: 29+ Years
Areas of Expertise: Time Management, Employee Training,
Retention and Motivation, Generational Diversity, Client Retention, and Career
Growth
Bruce Lee has been educating and inspiring audiences with practical
and proven information they can immediately implement into the personal and
professional lives and for improved business growth or efficiency. A varied
business and leadership background provides him proven experience that clients
can relate to. The solid business background from a good cross section of
industry includes:
- Charter Bank branch management, with special projects
assigned from time to time of mortgage lending departments and seasonal
savings bond drives,
- Manager / Resident Representative for the VISA credit
card Division of a legacy Bank, in charge of the entire Province of
Alberta
- Senior marketing representative for a fully integrated
Canadian oil and gas company, which included expanding the market share
and building retail stations
- Grew an executive recruiting company from three
employees to over 20, and set up a remote recruiting office in
England
- Set up, owned and managed a 24 hour a day, 365 days a
year retail convenience store and gas bar business
- As a hobby, organizes and chairs election campaign at
every level of government
- Active on several community associations in a
leadership / board member role
He has been providing education keynotes, workshops and webinars
all across North America full time for the past 27 years. Bruce now follows his
passion – working with individuals and organizations to get the results they
need to grow their careers and enhance their business success. He shares
practical, real life examples on the most current topics people need, and
each presentation includes a variety of complimentary additional resources,
articles and tools to support the content and measure skill levels.
The focus is on improving engagement and teambuilding with the
added value of aligning corporate strategy to create high performance
employees. The results are increased productivity for individuals, departments,
and organizations; higher profitability; and increased customer and client
satisfaction. Above all, the intent of every presentation is to ensure
implementation of the ideas and strategies to move people ahead with a
realizable return on their education event investment. Otherwise, why provide
the training?
Clients include business, Government, education, non-profit
associations and health care.
In 2016 Bruce published his first book: Why Trust Me? Making
Trust Your Competitive Edge.
Use Promo Code XMSNY19 and
get flat 20% discount on all purchases.
To Register (or) for more
details please click on this below link:
Email:
support@trainingdoyens.com
Toll Free:
+1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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