Stay Interviews: A Powerful Employee Engagement and Retention Tool
OVERVIEW
The best way to find out what your employees want and how to
retain them is to ask them.
- Ask questions to gauge how you’re meeting your
employees’ expectations. Not just “How’s it going?”, but specific
questions to get specific answers
- Explore why these people remain with your company.
- Why did they join the organization?
- How well are their objectives or dreams being
fulfilled?
- Which aspects of their work do they enjoy the most?
- Which do they least enjoy?
- Are they receiving sufficient opportunities for growth
and development?
- What would influence them to look elsewhere?
The stay interview is a one-on-one interview between a manager
and a valued employee. Its aim, quite simply, is to learn what makes employees
want to keep working for you. Likewise, it's designed to elicit what might
motivate them to leave. In an effective 30-Minute stay interview, managers ask
standard, structured questions in a casual and conversational manner. It’s not
a performance discussion but rather a “let me get to know you and your goals”
discussion.
WHY SHOULD YOU ATTEND
A recent Harvard Business Review article ‘How to Keep Your Top
Talent’ warns that 25% of your top talent plans to jump ship in the next year.
The results for engagement and effort are even more alarming, since about a
third of employees surveyed admit to phoning it in at work. That’s bad news if
you believe that staying competitive relies on the passion, drive and creative
energy of talented people.
Many companies use exit interviews to find out why employees are
leaving their jobs. Unfortunately, asking an employee on their last day “why
are you leaving?” doesn’t provide useful information in time to prevent the
turnover. A superior approach is a “stay interview.” because it occurs before
there is any hint that an employee is about to exit the firm.
A stay interview helps managers understand why employees stay so
that those important factors can be reinforced. They also signal frustrations
that can be nipped in the bud before they drive the employee to start looking
elsewhere.
The Benefits of Stay Interviews:
- They engage the employee: Most employees are excited
simply by the fact that the organization is concerned about their future
and that their manager took the time to consult with them.
- They’re individualized: Unlike engagement surveys
and many other retention tools that are focused on what excites a large
number of employees, this approach is customized to a single identifiable
individual and their wants.
- They are inexpensive: These informal interviews don’t require a budget.
In most cases, a half to an hour of a manager and an employee’s time are
the only major cost factors.
Adding stay interviews to your engagement and strategies can
help your organization retain critical employees. It’s the single best tool you
can give managers.
AREAS COVERED
The areas that will be covered are:
- Identify five key factors that impact an employee’s
desire to stay or leave
- Recognize four possible “triggers” that cause the
employee to consider leaving
- Learn how to ask probing questions and conduct
effective, efficient stay interviews
- Survey a list of eight retention actions to increase
employee’s loyalty and commitment
- Review a sample of stay interview questions and develop
your own customized list to ask
- Discover how to develop stay plans for your employees
and manage accountability
- Develop a simple “how-to-toolkit” that includes who to
select, how and when to approach; interview formant and how to handle
possible resistance
LEARNING OBJECTIVES
Learn how the stay interview works as an
opportunity to build trust with employees and a chance to assess the degree of
employee satisfaction and engagement that exists in a department or company.
Also understand how it provides the manager with the opportunity to quickly
reinforce the positives and deal with the employee’s concerns before they turn
into real dissatisfaction.
WHO WILL BENEFIT
- COO’s
- CFO’s
- VP of Human Resources
- Human Resource Professionals
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Staff Managers and Supervisors
SPEAKER
Years of Experience: 25+ years
Areas of Expertise: Leadership, Employee Engagement, and
Change Management
Marcia Zidle is a board certified executive coach, business
management consultant and keynote speaker, who helps organizations to
leverage their leadership and human capital assets.
She has 25 years of management, business consulting and
international experience in a variety of industries including health care,
financial services, oil and gas, manufacturing, insurance, pharmaceuticals,
hospitality, government and nonprofits.
She brings an expertise in strategy and alignment; social
and emotional intelligence; executive and team leadership;
employee engagement and innovation; personal and organization change
management.
She has been selected as one of LinkedIn Profinder’s top coaches
for 2016.
Use Promo Code 2AN20 and get
flat 20% discount on all purchases. Hurry! Offer valid only till October 31st
2019.
To Register (or) for more
details please click on this below link:
Email:
support@trainingdoyens.com
Toll Free:
+1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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