Dealing with Highly Sensitive Employees: Communication Techniques and Strategies
OVERVIEW
Today’s
work force consists of people from all over the world, with many different
cultures and ways to communicate. What might seem Ok in one culture might be highly
offensive, or even frightening in another. We need to find the balance between
honest and sometimes critical communication with the recognition that what we
mean mildly might be received as extremely harsh.
This
problem is compounded by the conflicting values of constructive criticism and
micro-aggression — needing safe places. Some people have been raised as “hot house flowers” unaccustomed to criticism from parents
or teachers. Yet, the leadership and management today is being taught the
importance of encouraging critical and often divergent points of view.
In
this webinar we will share examples of how these differences manifest
themselves and offer suggestions for how managers can find a balance. Tips for
recognizing when they are dealing with people who are reacting personally and
suggestions for modulating their tone, body language and even the words they
select will enhance
WHY
SHOULD YOU ATTEND
After
attending this webinar you will be able to:
- Better
understand that people receive information differently based on their past
experiences and cultural training.
- Recognize
when words, body-language or actions are hurting or scaring someone.
- Define
steps for modifying your approach for effectively communicating with
employees so that you can get better results.
- Explain
to others why and how they should modify their behaviors to get better
results from those who are more sensitive than them.
- Help
create an environment that is positive, reinforcing and productive for all
in your organization by listening actively and effectively, understanding
emotions, and speaking responsively.
AREAS
COVERED
- Dealing
with people from different cultures — ways and styles of communicating
- Some
reasons why people are “sensitive”
- Reasonable
person standard
- Examples
of how differences manifest themselves
- Suggestions
for management to find balance
- Enhance
management’s ability to work effectively with this very diverse workforce
LEARNING
OBJECTIVES
While
dealing with sensitive employees you need to take their concerns and
sensitivities seriously and learn how to communicate with them in
non-threatening ways. People from different cultures/backgrounds respond
differently to the same words. Tone of voice and body language are also
crucially important. You will learn how to manage highly emotional employees
and the techniques for understanding emotions and speaking responsively.
WHO
WILL BENEFIT
This
workshop is appropriate for all levels of leadership and management in an
organization of any size.
Use Promo Code MKT10N and get flat 10% discount on all purchases
To
Register (or) for more details please click on this below link:
Email:
support@trainingdoyens.com
Toll
Free: +1-888-300-8494
Tel:
+1-720-996-1616
Fax:
+1-888-909-188
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