Strategies and Steps to Manage Difficult People

Strategies and Steps to Manage Difficult People

OVERVIEW
Difficult people are everywhere
  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact
  • Frustrate and demoralize
  • Loss of productivity and absenteeism
  • Companies lose customers or clients
WHY SHOULD YOU ATTEND
When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.
AREAS COVERED
What do you do when you encounter a difficult person?
The presentation gives you action steps and processes that work
  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common mistakes people make with difficult bosses
  • Ways to manage the difficult boss
LEARNING OBJECTIVES
  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people
WHO WILL BENEFIT
  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager
  • Leaders
  • Managers
  • Individual Contributors

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To Register (or) for more details please click on this below link:
http://bit.ly/2LM7w23
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