Your Attempt at Giving Feedback to a Toxic Person Failed. Now What? Try These Techniques!
OVERVIEW
“They
are often known as narcissists, bullies, and clever chameleons who knock down,
but kiss up,” said Dr. Mitch Kusy, author of his newly released book,
Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the Financial andEmotional Costs of Toxic Employees.
They shame, manipulate, and belittle in public
and private as their modus operandi. Leaders often feel the angst they cause,
but are often unaware of how prevalent they are or how much they cost—in terms
of money and team performance. Until now!
Dr. Mitch Kusy conducted an extensive 3-year
national study of over 400 individuals on what makes toxic people tick—and how
to successfully handle their disruptive behaviors and design cultures of
respectful engagement. Before giving feedback, Dr. Kusy recommends that leaders
first determine the financial cost of uncivil cultures through his heavily researched
Toxic Cost Worksheet.
This will help leaders drive “stake in the ground” that these
behaviors not only erode personal well-being and team performance, but also the
bottom line. How much of the bottom line?
Through this Toxic Cost Worksheet, it will be
up to 6% of total compensation costs throughout your entire organization! Once
this stake in the ground is firm, giving feedback to a toxic person become far
more effective and successful.
WHY SHOULD YOU ATTEND
FEAR
They are likely the most gossiped topic at the
water cooler—toxic employees! They shame, manipulate, and belittle in public
and private as their modus operandi—and create fear!
UNCERTAINTY
We feel the uncertainty they cause but are
often unaware of how significantly they erode team performance, reduce the
bottom line, and are the #1 reason good people quit.
DOUBT
FACTORS
This webinar, based on Dr. Kusy’s national
research study, removes our doubt factors in what to do because he informs with
evidence-based practices.
AREAS COVERED
- Dealing with negative people and
reducing the severity of toxic behaviors, which are rated by 92% of
employees from 7 to 10 on a 10-point scale.
- Giving feedback to a toxic person
based on whether the employee is a peer, direct report, or boss.
- Deal more effectively with the 94%
of employees who have reported they have worked with a toxic person in the
past 5 years.
- Be exposed to a simple assessment
tool to understand how team climate impacts everyday civility, as 87%
reported that team climate worsened as a result of a toxic person.
- Employee performance management
strategies to prevent the erosion of your customer business since 90% of
customers who witness a toxic interchange between two employees tell
others.
- Identify top strategies to start
the feedback conversation, keep it rolling positively, and end the
conversation with critical actions.
LEARNING OBJECTIVES
In this webinar, Dr. Kusy helps leaders
separate performance problems from toxic behavior problems. They are different and
needed to be treated differently. Giving feedback to a toxic person is one of
the most painful forms of feedback.
Why?
For
three reasons.
- First, toxic people are often
clueless about the impact of their actions on others.
- Second, leaders stumble over how
to give feedback because it’s not as cut and dry as performance problems.
- Third, leaders often don’t
understand the subtle differences in giving feedback to a toxic peer, a
toxic direct report, and a toxic boss.
This webinar shares all three perspectives so
that leaders will be well-poised about how to deal with a toxic employee and
providing feedback in the most successful light—all formed from extensive
research and evidence-based practices of Dr. Kusy and others.
WHO WILL BENEFIT
- All industries—profit, non-profit,
government, healthcare, education, etc.
- Leaders, managers, and supervisors
- Human resource professionals
- Talent development professionals
- Counselors
- Coaches
- Talent development professionals
Use
Promo Code MKT10N and get flat 10% discount on all purchases
For more detail please click on this below
link:
https://tinyurl.com/y3lp28g6
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
Comments
Post a Comment