Live Webinar on Your Attempt at Giving Feedback to a Toxic Person Failed. Now What ? Try These Techniques!
OVERVIEW
“They are often known as narcissists, bullies,
and clever chameleons who knock down, but kiss up,” said Dr. Mitch Kusy, author of his newly
released book, Why I Don’t Work Here Anymore: A Leader’s Guide to Offset the
Financial and Emotional Costs of Toxic Employees.
They
shame, manipulate, and belittle in public and private as their modus operandi.
Leaders often feel the angst they cause, but are often unaware of how prevalent
they are or how much they cost—in terms of money and team performance. Until
now!
Dr.
Mitch Kusy conducted an extensive 3-year national study of over 400 individuals
on what makes toxic people tick—and how to successfully handle their disruptive
behaviors and design cultures of respectful engagement. Before giving feedback,
Dr. Kusy recommends that leaders first determine the financial cost of uncivil
cultures through his heavily researched Toxic Cost Worksheet.
This
will help leaders drive “stake in the ground” that these behaviors not only erode
personal well-being and team performance, but also the bottom line. How much of
the bottom line?
Through
this Toxic Cost Worksheet, it will be up to 6% of total compensation costs
throughout your entire organization! Once this stake in the ground is firm,
giving feedback to a toxic person become far more effective and successful.
WHY
SHOULD YOU ATTEND
FEAR
They
are likely the most gossiped topic at the water cooler—toxic employees! They
shame, manipulate, and belittle in public and private as their modus
operandi—and create fear!
UNCERTAINTY
We
feel the uncertainty they cause but are often unaware of how significantly they
erode team performance, reduce the bottom line, and are the #1 reason good
people quit.
DOUBT FACTORS
This
webinar, based on Dr. Kusy’s national research study, removes our doubt factors
in what to do because he informs with evidence-based practices.
AREAS
COVERED
- Dealing
with negative people and reducing the severity of toxic behaviors, which
are rated by 92% of employees from 7 to 10 on a 10-point scale.
- Giving
feedback to a toxic person based on whether the employee is a peer, direct
report, or boss.
- Deal
more effectively with the 94% of employees who have reported they have
worked with a toxic person in the past 5 years.
- Be
exposed to a simple assessment tool to understand how team climate impacts
everyday civility, as 87% reported that team climate worsened as a result
of a toxic person.
- Employee
performance management strategies to prevent the erosion of your customer
business since 90% of customers who witness a toxic interchange between
two employees tell others.
- Identify
top strategies to start the feedback conversation, keep it rolling
positively, and end the conversation with critical actions.
LEARNING
OBJECTIVES
In
this webinar, Dr. Kusy helps leaders separate performance problems from toxic
behavior problems. They are different and needed to be treated differently.
Giving feedback to a toxic person is one of the most painful forms of feedback.
Why?
For three reasons.
- First,
toxic people are often clueless about the impact of their actions on
others.
- Second,
leaders stumble over how to give feedback because it’s not as cut and dry
as performance problems.
- Third,
leaders often don’t understand the subtle differences in giving feedback
to a toxic peer, a toxic direct report, and a toxic boss.
This
webinar shares all three perspectives so that leaders will be well-poised about
how to deal with a toxic employee and providing feedback in the most successful
light—all formed from extensive research and evidence-based practices of Dr.
Kusy and others.
WHO
WILL BENEFIT
- All
industries—profit, non-profit, government, healthcare, education,
etc.
- Leaders,
managers, and supervisors
- Human
resource professionals
- Talent
development professionals
- Counselors
- Coaches
- Talent
development professionals
For more detail please click on this below
link:
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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