Workplace Investigations - Witnesses Interview Strategies: Take Your Investigation Interviews Beyond the Who, What, Where, When, Why and How of What Happened
OVERVIEW
Employersdo investigations every day. These fact findings generally entail conversations
with employees so as to gather observations and determine facts.
Witness
interviews are often especially challenging because many employees for a
variety of reasons are reluctant to be involved and can be less than
forthcoming. Friends of employees and those accused of an offense are often
downright angry and vengeful. Investigations by their very nature tend to leave
at the least some employee relations damage amongst employees.
Some
investigators, unable to gather information, turn to body language to make
determinations of credibility. Not only can that approach be fraught with
indefensible and challengeable findings, TV shows while entertaining, are not
good training for interpreting body language.
WHY
SHOULD YOU ATTEND
This
webinar will help investigators move through what often seems an investigatory
maze. This webinar will cover employee investigations best practices and ways
to assess credibility of witnesses combined with the facts as presented.
It's
also critical that an employer learn how to take steps to avoid retaliatory
behavior towards individuals involved in investigations or making complaints.
Additionally, there are steps an employer can take to minimize the inevitable
gossip and side taking that disrupts business.
AREAS
COVERED
- How
to prepare and what to do before an interview.
- Organizing
your interview so you can ask good questions.
- Strategies
for the reluctant witness.
- The
angry "hothead". Dangerous or something else?
- What
about tape-recording: Is it a good idea?
- Body
language: Can you tell if a witness is giving false or skewed testimony?
Developing behavioral baselines.
- Considering
cultural diversity.
- The
note taker and their role.
- Taking
notes and pacing the interview.
- Starting
and ending your interview.
- Educating
all parties about retaliation
- What
about witnesses that are not your employee? Tips for customer complaints
and joint employment interviews.
- When
are employees entitled to representation during an investigation?
LEARNING
OBJECTIVES
In
theory, investigatory interviewing sounds easy but in reality, it's often not.
The
assigned investigator in many workplaces is often an already overburdened
employee to whom another time-consuming project is now assigned, often to their
dismay. This investigator may have had little to no training in how to perform
workplace investigations. Or they may have had training in the process of
investigatory mechanics but never actually performed an investigation. One
common challenge is struggling to gather information during witness
interviews.In HR investigation process, it's crucial that interviews are
structured to capture and gather all available accurate information,
notwithstanding employee emotions that are often running high.
WHO
WILL BENEFIT
- Employee
Relations
- Human
Resources- Generalists, Business Partners, Managers, Directors, VPs
- Safety
- Branch
Managers
- Small
business owners
- Plant
Managers
For more detail please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
Comments
Post a Comment