The Art of Dealing with Difficult People
OVERVIEW
Stressfulpeople--they are everywhere. Perhaps it’s a co-worker, a subordinate, a
customer, your boss, or even a neighbor. You may wish they would just go away.
The reality is that stressful people are here to stay. In this up-beat,
informative webinar, you’ll learn about dealing with difficult personalities in
a way that’s a win-win for both of you. You will learn how to:
- Identify
the three key diagnostic indicators of difficult people
- Work
with the four most common types of stressful people
- Establish
interpersonal contracts to prevent problems
- Stand
up for yourself without becoming overly aggressive
- Understand
the most powerful needs of stressful people
- Remain
calm when you are tempted to strangle the chronically difficult people in
your life
- Develop
a strategy for bringing out the best in the difficult people with whom you
work so you can have productive working relationships with them.
WHY
SHOULD YOU ATTEND
Regardless
of their role in life, these chronically frustrating folks waste your time,
cost you money and make your life miserable. It only makes sense to have
specific strategies for dealing with difficult personalities.
You may ask, why have more than one strategy for dealing with difficult co-workers and stressful people in life?
The simple answer is that difficult people usually come in a variety of types, like: Office Bullies who intimidate others; Conversational Ramblers who can’t get to the point and waste everyone’s time; Silent Sulkers who let their passive aggressive behaviour infect the atmosphere of the workplace; Negative Nellies who bring everyone down and sap the energy of the culture; Self-Proclaimed Experts who think they know everything but often don’t; and Chronic Complainers who whine about everything but won’t do anything to fix what they don’t like.
The likelihood that these folks will change on their own is slim and none, so it’s up to you to initiate, find ways to deal with difficult people and follow through with any changes in the situation. That usually starts by changing yourself and how you approach the difficult person. “Albert Einstein said the definition of insanity is doing something over and over again and expecting a different result.” This webinar will give you tools to do something different to improve your relationships with the difficult people in your life.
You may ask, why have more than one strategy for dealing with difficult co-workers and stressful people in life?
The simple answer is that difficult people usually come in a variety of types, like: Office Bullies who intimidate others; Conversational Ramblers who can’t get to the point and waste everyone’s time; Silent Sulkers who let their passive aggressive behaviour infect the atmosphere of the workplace; Negative Nellies who bring everyone down and sap the energy of the culture; Self-Proclaimed Experts who think they know everything but often don’t; and Chronic Complainers who whine about everything but won’t do anything to fix what they don’t like.
The likelihood that these folks will change on their own is slim and none, so it’s up to you to initiate, find ways to deal with difficult people and follow through with any changes in the situation. That usually starts by changing yourself and how you approach the difficult person. “Albert Einstein said the definition of insanity is doing something over and over again and expecting a different result.” This webinar will give you tools to do something different to improve your relationships with the difficult people in your life.
AREAS
COVERED
We
first conduct an analysis to make sure the difficult person with whom you are
contending is truly causing you a problem or is she simply annoying. This is
important because this program includes strategies and techniques that fall
outside the bounds of normal, day to day interactions. Then we look at what is
the range of options to you when attempting to bring about a change in anyone.
Changing people is never easy. Think about trying to get your teenager to clean
his room. It almost always starts with changing yourself. We will look at how
you might do that. Then we will examine the strategies you can use to
successfully bring about a positive change with the difficult people in your
life. You will learn how to:
- Prevent
Potshot Artists from stabbing you in the back by
- making
critical comments that sabotage your efforts to do your job.
- Stand
up to the Office Bully, even if he or she is your boss – Bullies often run
over people and don’t even know they’ve done so. You’ll get tools to make
sure bullies are aware of your boundaries and will respect them.
- Bring
Conversational Ramblers to the point so they don’t eat up your time and
the time of your team
- Get
Silent Sulkers to open up so they can get their issues resolved and move
on
- Keep
Negative Nellies from bringing you and everyone else down
- Keep
Self-Proclaimed Experts from getting under your skin and still make use of
their expertise
- Avoid
becoming entangled in the “Gossip Web” that infects most workplaces
- Motivate
Chronic Complainers to put up or shut up
- How
to deal with difficult people at work by keeping a positive, healthy
mental attitude
- Develop
a strategy that will help you deal effectively that stressful person in
your life every day
LEARNING
OBJECTIVES
Whether
the difficult person in your life is a co-worker, a subordinate, a friend or a
family member, he or she can, by definition, make your life difficult as hell.
In this 90-minute webinar, you will learn the art of dealing with difficult
people and will acquire strategies to change your behavior and theirs so you
can work effectively with the difficult people your life.
WHO
WILL BENEFIT
Anyone
who works with, lives with or encounters difficult people.
For more detail please click on this below
link:
Email: support@trainingdoyens.com
Toll Free: +1-888-300-8494
Tel: +1-720-996-1616
Fax: +1-888-909-1882
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